At Schnitz, passion, communication, and community involvement are key drivers of success. Josh Gardiner, the Queensland Business Development Manager (BDM), is a prime example of how these values shape the growth of our Franchise Partners and the brand as a whole. With a 14-year career in hospitality, including experience with McDonald’s and Schnitz, Josh’s journey has been marked by leadership and a deep commitment to operational excellence. Starting as a store manager with aspirations of becoming a Franchise Partner, Josh quickly rose through the ranks, leading him to his current role where he now helps others achieve their business goals.
Leadership Through Communication and Accountability
Josh’s experience as a store manager has equipped him with a unique perspective on the challenges and opportunities within the hospitality industry. “Communication and leadership are two of the most valuable skills I’ve brought to Schnitz,” he says. His approach to supporting Franchise Partners is rooted in open, transparent communication and a commitment to accountability.
“My role is to balance sales growth and brand quality, all while ensuring compliance,” Josh explains. By using regular touchpoints and quick visit checklists, he keeps Franchise Partners on track, ensuring they understand and meet Schnitz high standards. His hands-on involvement and regular feedback create a collaborative environment where Franchise Partners can thrive.
Driving Business Growth Through Community Engagement
For Josh, community engagement is not just a nice-to-have, it’s essential to driving business success. “Community involvement is critical to the success of a business,” he says. “By connecting with local communities, we build trust and set ourselves apart from competitors.”
Josh helps Franchise Partners leverage local marketing opportunities by encouraging them to engage with community groups and sporting clubs. These local connections not only build trust but also drive store traffic, positioning Franchise Partners for long-term growth. “Without community engagement, a business doesn’t stand out. It’s what makes us different from our competitors.”
Overcoming Challenges with Proactive Problem-Solving
Every business faces challenges, but Josh’s proactive approach ensures that his Franchise Partners are prepared. “Balancing controllable costs and managing sudden drops in sales volume can be tough,” he acknowledges. “But staying a step ahead is key.” Whether it’s local events or unexpected weather patterns, Josh ensures that Franchise Partners are always informed and prepared. By remaining proactive, he helps Franchise Partners avoid reactive decisions that could impact the business. His focus on planning and foresight enables Franchise Partners to navigate challenges while remaining resilient.
Building Trust and Driving Passion
Josh is deeply motivated by the success of the Franchise Partners he supports. “My passion drives me,” he says. “Seeing someone succeed and achieve their goals is why I do this job. Watching Franchise Partners hit their targets gives me the pride and excitement I need to keep pushing forward.”
For potential Franchise Partners, Josh’s advice is simple: “Be ready to be involved and passionate about what you’re doing. Engage with your team, ask questions, and always seek guidance. We’re here to support you every step of the way.”
Josh’s leadership and commitment to growth have made him an invaluable part of the Schnitz team, ensuring that each Franchise Partner not only achieves success but does so with a clear vision for long-term growth.
Want to be part of our growth trajectory? View franchise opportunities across Australia here.