Franchise Partner success is at the core of everything we do, and our Business Development Managers (BDMs) play a pivotal role in making that happen. Francesca Fimmano, who joined Schnitz in 2015, brings a wealth of knowledge from her journey through various roles – from Team Member to Multi-Site Manager and now Business Development Manager. Her experience across all aspects of store operations uniquely positions her to support Franchise Partners, not only to meet their business goals but to exceed them.
Supporting Franchise Partners with Strategic Guidance
Francesca’s role is all about balancing hands-on support with maintaining the highest standards across the Schnitz network. “Everything we do is focused on delivering a best-in-class experience – for our Franchise Partners and, most importantly, for our guests,” she says. Consistency across the network is vital, as it strengthens guest loyalty and trust in the brand.
“When you buy into Schnitz, a brand that prides itself on its product and people, maintaining consistent standards is essential. Compliance is critical, however it’s also about consistently delivering memorable guest experiences every single time.”
Driving Profitability Through Customer Focus
For Francesca, keeping the customer front and centre is the key to growing a business. She works closely with Franchise Partners to identify opportunities to drive profitability, while also ensuring team development remains a top priority. “It’s about maximising every opportunity – whether it’s growing sales or empowering teams to perform at their best,” she explains.
Through regular store visits and tailored consultations, Francesca helps Franchise Partners identify growth opportunities and provides actionable solutions. Her guidance ensures that each store is equipped to deliver the exceptional service Schnitz guests expect, while also boosting profitability and operational efficiency.
Proactive Problem-Solving and Overcoming Challenges
Running a business always comes with challenges, but Francesca’s approach is to turn obstacles into opportunities. “People management can be one of the most unpredictable challenges,” she acknowledges, “but we provide tools and training to help Franchise Partners build strong, engaged teams that thrive.” A motivated, stable team ensures smooth operations and consistently great guest experiences.
Francesca takes a proactive approach, regularly reviewing store performance and ensuring that Franchise Partners have the support they need to overcome any hurdles. “My goal is to help Franchise Partners turn potential challenges into opportunities for improvement and growth.”
Fostering Long-Term Growth and Success
For Francesca, success goes beyond the day-to-day operations – it’s about fostering long-term growth for Franchise Partners. “Seeing a Franchise Partner grow their team and eventually expand to a second store is incredibly rewarding,” she says. “It means they’ve truly embraced the brand and are growing with it.”
Her advice to potential Franchise Partners? “Bring a growth mindset, a genuine passion for people, and a strong belief in our brand and product. With our support at every step, we’ll unlock your full potential and drive success from day one – together.”
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